Terms & Conditions
Forrest Fresh Cleaning & Property Care
By booking my services, you agree to the following Terms & Conditions. These terms help ensure expectations are clear for both Forrest Fresh Cleaning & Property Care and my customers.
1. Bookings
All bookings are subject to availability and are confirmed once the service details have been agreed upon.
Customers are responsible for providing accurate information about the property, including its size, number of rooms and bathrooms, condition and any specific cleaning requirements.
Any special requirements should be advised at the time of booking.
2. Property Access
Customers must provide safe and reasonable access to the property at the agreed appointment time.
Keys, access codes or other entry arrangements must be provided before or at the time of the appointment.
If access cannot be provided due to unavailable keys, incorrect access information or nobody being present when access is required, a lockout fee may apply.
3. Pricing & Quotes
Prices are based on the information provided and the condition of the property at the time of booking.
Fixed-price packages apply to the services and inclusions specified.
Additional charges may apply if a property requires substantially more time or cleaning than reasonably expected based on the information provided.
Any additional services or requests outside the agreed scope will be discussed before proceeding where reasonably possible.
4. End of Lease Cleaning
End of lease cleaning includes the inclusions outlined on the Forrest Fresh Cleaning & Property Care website.
Up to 2 bathrooms are included. Additional bathrooms will be charged extra.
The standard service covers normal household dirt, dust and grime.
Additional charges may apply for excessive build-up, heavy staining, mould, excessive debris or conditions requiring substantially more time than the standard service.
5. Builders Cleans
Builders cleans are designed to remove construction dust, general debris and normal post-construction residue.
Additional charges may apply for:
Excessive debris
Heavy paint or adhesive residue
High-access windows
Specialised cleaning requirements
Work requiring substantially more time than the agreed service
6. Carpet Steam Cleaning
Professional carpet cleaning equipment and appropriate cleaning products will be used.
Reasonable effort will be made to treat stains and marks; however, some stains, discolouration, permanent damage or wear may not be completely removable.
Additional charges may apply for heavily soiled carpets, excessive staining, pet stains, odours or difficult-to-remove marks.
7. Residential & Commercial Cleaning
Residential and commercial cleaning services are tailored to the individual property and agreed requirements.
Cleaning frequency may include one-off, weekly, fortnightly or another agreed schedule.
Changes to the property, cleaning requirements or requested services may result in a change to the agreed price.
8. Lawn Maintenance
Lawn maintenance is completed according to the agreed scope of work.
Significantly overgrown areas, additional work or excessive green waste may require additional charges.
9. Excess Debris
Excess debris removal is available upon request.
Where excessive rubbish, debris, building materials or other waste requires additional time, labour or disposal, an additional charge may apply.
10. Travel Fees
Forrest Fresh Cleaning & Property Care proudly services Drouin, Warragul, Buln Buln, Trafalgar, Yarragon and surrounding areas.
No travel fees apply within my standard Baw Baw Shire service area.
For locations outside Baw Baw Shire, a travel fee will apply to help cover additional fuel and travel costs. The applicable fee will depend on the location.
11. Payment
Payment Terms
All invoices are due on receipt, immediately upon completion of the service, unless alternative payment terms have been agreed upon in advance.
Where approved, builders, businesses or commercial customers may be offered 7-day payment terms from the invoice date.
Payment may be made using one of the following methods:
Cash: Paid directly to me in person.
Credit / Debit Card: Processed securely online via the “Pay Now” link on your Xero invoice.
Electronic Funds Transfer (EFT): Transferred using the bank details provided on the invoice.
A digital tax receipt will be automatically generated and emailed to you via Xero once payment is confirmed.
If payment is not received by the agreed due date, I reserve the right to suspend future services until the outstanding balance has been paid.
12. Rescheduling, Late Cancellation & Lockouts
If you need to change or cancel your scheduled cleaning date or time, please contact Forrest Fresh Cleaning & Property Care as soon as possible.
I understand that plans can change and will do my best to accommodate rescheduling requests where availability allows.
Late Cancellation Fee
A $50 late cancellation fee may apply to cancellations or rescheduling made with less than 24 hours’ notice. This fee helps cover administrative costs, reserved appointment time, travel and other costs associated with the cancelled booking.
Lockout Fee
A $50 lockout fee may apply if I arrive at the property and cannot gain access due to unavailable keys, incorrect access details, a lockout or nobody being present when access is required. This fee helps cover my reserved time and travel costs.
No cancellation fee will apply where reasonable notice is provided.
Repeated cancellations, rescheduling or missed appointments may affect future bookings.
13. Customer Satisfaction
I aim to provide a high standard of service on every booking.
If you are unhappy with any aspect of the service, please contact me as soon as reasonably possible so I can discuss your concerns and, where appropriate, work towards a reasonable resolution.
14. Property & Personal Belongings
Customers are responsible for securing valuable, fragile or personal belongings before the service.
I will take reasonable care while working on the property but cannot accept responsibility for pre-existing damage, defects, unstable items or belongings that have not been appropriately secured.
15. Safety
I reserve the right to decline or stop work where conditions are considered unsafe.
This may include hazardous materials, unsafe access, dangerous structural conditions, aggressive animals or any other situation that presents a significant safety risk.
16. Pets
Customers should advise me of any pets at the property before the service.
For the safety of both pets and myself, pets may need to be secured in an appropriate area while cleaning or maintenance work is being carried out.
17. Photos & Property Condition
Photos may be taken where reasonably necessary to document the condition of a property, pre-existing damage or additional cleaning requirements.
Photos will not be used publicly or for marketing purposes without appropriate permission.
18. Changes to Terms
These Terms & Conditions may be updated from time to time.
The current version published on the Forrest Fresh Cleaning & Property Care website will apply to future bookings.
19. Contact
Forrest Fresh Cleaning & Property Care
Mobile: 0422 363 221
Email: info.forrestfresh@gmail.com
ABN: 33 272 571 879
Effective Date: 12 September 2026